IMRG – online retail volumes up strongly

The IMRG MetaPack UK Delivery Index has shown that online retail volumes were up 20.6% year on year to January.

This appears to be the strongest online growth in terms of order volumes since 2013. In addition, the amount of on-time parcels rose to 90% that month from a record low of 85% the month before. Last year in January, on-time deliveries hit 93%.

Andrew Starkey, head of e-logistics at IMRG said: “It was a very wet month for most of the UK, which can deter people from visiting their local high street, but it’s possible that post-peak returns may have had some influence on volume too. Given the record volume of Christmas orders – and the extended returns period that many retailers offer – it is likely that the volume of returns would also be high. Many of these would have found their way back into online channels for resale as part of the New Year sales.”

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